Shipping Policy

Thank you for choosing Niu Glow for your premium cosmetic and personal care needs. We are dedicated to providing you with top-quality products and a hassle-free shopping experience. Our shipping policy ensures complete transparency, so you always know what to expect when placing an order with us.

Order Processing & Shipping Time:

  • Once your order is placed successfully, we begin processing it immediately.
  • Orders are typically processed within 24-48 hours (excluding weekends and public holidays).
  • After processing, the estimated delivery time for your order is 5-7 business days, depending on your location.

Shipping Charges:

  • Shipping charges vary based on order value and packaging requirements.
  • Detailed shipping charges will be displayed at checkout based on your cart value.
  • We offer free shipping on orders above a certain threshold.
  • For bulk or corporate-level orders, customized shipping rates may apply. Please contact our support team for details.
  • For COD (Cash on Delivery) orders, a minimal handling charge may apply, which will be displayed at checkout.

Order Tracking:

  • As soon as your order is shipped, you will receive a confirmation email/SMS with a tracking number.
  • You can track your order through our website using the provided tracking details.

Delivery Partners:

  • We collaborate with reliable courier services to ensure safe and timely delivery of your products.
  • In case of unforeseen circumstances such as weather disruptions or operational delays, we will keep you updated regarding your order status.

Address Accuracy & Changes:

  • Please ensure that your shipping address is correct while placing the order.
  • Address modifications after placing the order may not be possible once the order is processed.

Missing, Delayed, or Damaged Orders:

  • If your order is delayed beyond the expected timeframe, you can contact our support team for assistance.
  • In case of damaged or missing items, please reach out to us within 24 hours of delivery with supporting images.

For any further queries related to shipping, feel free to contact our customer support team at support@niuglow.com. We are here to assist you!

Happy Shopping with Niu Glow!